Being a property manager can be very difficult, especially when you consider that a good portion of your job is to mediate and defuse situations where tenants are angry or disgruntled. While it can certainly be very difficult to deal with these situations, it is important to remember that you aren’t just doing your job, you are dealing with real people who are just trying to live their lives. While not all of their wants or demands may be reasonable, you can often find a good compromise that both parties can agree on. In fact, in these positions you may be surprised to learn that a little bit of good humor in such a predicament can go a long way. Just lightening the mood with a good joke or a winning smile can often remind the tenant that you too are just a human trying to make a living, and that you do not have ultimate control over how the business is directed and their policies. Humor is also an excellent way to defuse anger and get you moving towards a reasonable compromise.
Being a good property manager requires a combination of patience and humor that can help you be more relatable and likeable. The more likeable and relatable you are as a person, will make it easier for tenants to connect with you and understand that you are doing the best you can to help them, and that you are not some penny-squeezing miser interested only in his own pocketbook.
Christopher Prashad is a property manager that says a good sense of humor has gotten him far in the industry.